Plans, usage, and limits
HaloDesk uses a simple, usage-based pricing model designed to keep things predictable as you scale.
There is one core plan, with optional add-ons if you need more capacity.
HaloDesk plan overview
HaloDesk currently offers one plan that includes:
Unlimited AI agents
Unlimited team members
Access to all features and integrations
A monthly AI message limit of 10,000 messages
Storage limits for knowledge bases - 10MB per agent, 50MB per organization
This keeps pricing simple while letting you scale usage as needed.
AI message limits
Your plan includes 10,000 AI messages per month.
Important details:
Only messages sent by AI agents count
Human replies sent from the Inbox do not count
Messages reset on the first day of each month
This ensures testing and human support don’t affect your usage.
What counts as an AI message
An AI message is counted when:
The AI sends a response to a real website visitor
Messages are not counted when:
You test in the Playground
A human replies to a ticket
Internal notes are created
Storage limits
Storage is used by:
Crawled website pages
Uploaded files (PDFs)
Text snippets
Limits apply:
Per agent
Across the entire organization
If you reach a storage limit, you’ll need to remove sources or purchase additional storage.
Add-ons and upgrades
If you exceed your plan limits, you can:
Purchase additional AI messages
Purchase additional storage
Add-ons apply immediately and do not affect your existing setup.
Viewing usage and billing
From the Billing and Usage sections, you can:
See current message usage
Track storage usage
Review invoices
Manage add-ons
Best practices
Monitor usage during your first month
Optimize training to reduce unnecessary AI replies
Use analytics to improve AI resolution rates