Customizing the chat widget
HaloDesk lets you fully customize the chat widget so it matches your brand and guides users toward the right actions.
All widget settings are managed per agent.
Chat widget content settings
You can customize the content of the chat widget, including:
Agent name
The name shown at the top of the widget.Welcome message
The first message users see when they open the chat.Suggested messages
Predefined messages users can click instead of typing
(for example: “I need help with billing”).Dismissible notice
A temporary message shown in the widget that disappears after the first customer message.
These elements help set expectations and reduce friction.
Chat widget style settings
You can customize the appearance of the widget:
Chatbot profile picture
Chat bubble icon
Primary color
Bubble button color
Header color (optional use of primary color)
These settings control how the widget looks on your website.
Previewing your changes
Changes to widget content and style:
Apply immediately
Can be previewed in the widget interface
Do not require reinstalling the script
This makes it easy to iterate on messaging and design.
Best practices
Keep welcome messages short and clear
Use suggested messages to guide common requests
Match widget colors to your brand
Avoid overcrowding the widget with too much text