What is HaloDesk and how it works
HaloDesk is an AI-powered customer support platform that combines instant AI answers with automatic human support escalation.
It lets you place a smart chatbot on your website that is trained on your company’s knowledge, while still giving customers a seamless way to reach a real support agent when needed.
What HaloDesk does
HaloDesk has two core components working together:
1. AI chatbot trained on your knowledge
Your HaloDesk agent learns directly from:
Your website pages
Your help center or documentation
Uploaded PDFs
Custom text snippets
Once trained, the AI can answer customer questions in real time, using only the information you provide. This allows it to give accurate, on-brand responses instead of generic AI answers.
2. Automatic escalation to human support
When the AI cannot help or a customer explicitly asks for human support, HaloDesk automatically:
Escalates the conversation
Turns it into a support ticket
Sends it to your shared Inbox
From there, your team can reply by email or manage the conversation like a traditional helpdesk.
This means you don’t need separate tools for chatbots and support tickets. HaloDesk handles both in one place.
How HaloDesk works end to end
You create an AI agent in HaloDesk
You train it using your website, files, or text
You install the chat widget on your website
Visitors chat with the AI
AI resolves common questions instantly
Complex or unresolved questions are escalated to human support
When HaloDesk is the right solution
HaloDesk is ideal if you want to:
Reduce repetitive support questions
Offer 24/7 support without hiring more agents
Keep full control over when humans step in
Replace or complement tools like Intercom or Zendesk
Centralize AI and human support in one system
AI support without losing the human touch
HaloDesk is not designed to replace your support team.
It is designed to protect their time.
By letting AI handle the repetitive questions, your team can focus on conversations that actually need human judgment.