Billing integrations (Stripe & Chargebee)
HaloDesk can connect to Stripe and Chargebee so your support team can see customer billing information directly inside the Inbox.
This helps resolve billing-related questions faster without switching tools.
What billing integrations do
When Stripe or Chargebee is connected:
HaloDesk matches customers by email
Billing details appear inside the ticket view
Agents can quickly access subscription and invoice data
No billing actions are performed from HaloDesk.
These integrations are read-only.
Supported billing platforms
HaloDesk currently supports:
Stripe
Chargebee
You can connect one or both platforms.
What data is shown
If a customer email matches a billing record, you can see:
A link to the customer profile
Active subscriptions
Past invoices
Billing status
This information is visible only to your team.
Common use cases
Billing integrations are useful when:
Customers ask about invoices
Subscription status needs to be checked
Payment issues need context before replying
Setup overview
To connect a billing platform:
Go to the Integrations tab of your agent
Select Stripe or Chargebee
Authorize the connection
Once connected, billing data appears automatically in matching tickets.