Agent settings explained
Each AI agent in HaloDesk has its own settings that control identity, language behavior, and ticket routing.
These settings apply only to the selected agent and do not affect other agents in your organization.
General agent settings
In the Settings → General tab, you can manage:
Agent name
The product or service name associated with this agent.Assistant name
The name shown when the AI sends messages.
These names help users understand who they’re talking to and help your team distinguish agents internally.
Default language behavior
By default, HaloDesk automatically adapts to the customer’s language by:
Detecting the browser language
Detecting the language used in the message
The AI will reply in the language it believes is most appropriate.
Forcing a default language
You can override automatic language detection by setting a default language.
When a default language is set:
The AI will always reply in that language
This applies even if the customer writes in another language
This is useful when:
You support only one language
You want consistent replies across regions
Inbox assignment settings (agent-level)
Each agent can define who should receive tickets by default.
You can:
Assign all new tickets to a specific team member
Override the organization-wide default assignee
This is useful when different agents represent different products or teams.
Danger zone
The Danger Zone allows you to delete an agent.
Before deleting an agent, keep in mind:
The agent’s chat widget will stop working
Its Inbox and ticket history will be removed
This action cannot be undone