Email is the backbone of human support in HaloDesk.When a conversation is escalated, human replies are sent by email, and customer replies come back into the same ticket.How email works in HaloDeskWhen a ticket is escalated:A human agent replies from the ...
HaloDesk can connect to Stripe and Chargebee so your support team can see customer billing information directly inside the Inbox.This helps resolve billing-related questions faster without switching tools.What billing integrations doWhen Stripe or Chargeb ...
Webhooks allow HaloDesk to send real-time events to external tools and systems.This makes it possible to automate workflows, trigger notifications, or sync tickets with other platforms.What webhooks are used forWith webhooks, you can:Send notifications wh ...