Webhooks & automation
Webhooks allow HaloDesk to send real-time events to external tools and systems.
This makes it possible to automate workflows, trigger notifications, or sync tickets with other platforms.
What webhooks are used for
With webhooks, you can:
Send notifications when tickets are created or closed
Sync HaloDesk tickets to another helpdesk
Trigger automations in tools like Make or Zapier
Build custom internal workflows
Webhooks are flexible and work with any system that can receive HTTP requests.
Supported webhook events
HaloDesk can send webhooks for the following events:
New ticket created
Customer replied
Ticket closed
User mentioned in a note
Each event includes structured data related to the ticket and conversation.
Setting up a webhook
To set up a webhook:
Create a webhook receiver in your automation tool (for example, Make or Zapier)
Copy the webhook URL
Paste it into the Webhook integration in HaloDesk
Select the events you want to receive
Once saved, HaloDesk will send events automatically.
Testing webhooks
HaloDesk allows you to test each webhook event.
Testing helps you:
Verify the connection
Inspect the payload
Confirm your automation behaves correctly
You should always test before relying on webhooks in production.
Common use cases
Webhooks are commonly used to:
Notify Slack when a new ticket is created
Create tickets in external systems
Log support activity internally
Build custom analytics dashboards
Best practices
Test every event before going live
Handle duplicate events safely
Secure your webhook endpoints
Log incoming webhook data for debugging