HaloDesk is an AI-powered customer support platform that combines instant AI answers with automatic human support escalation.It lets you place a smart chatbot on your website that is trained on your company’s knowledge, while still giving customers a seam ...
In HaloDesk, an AI agent is the combination of:A chat widget (the AI chatbot users talk to on your website)A dedicated Inbox (where escalated conversations become tickets)Each agent has its own:Knowledge baseChat widget configurationInbox and ticket flowA ...
Training your agent is what makes HaloDesk useful.Your agent can only answer questions based on the content you give it, so setting up the knowledge base correctly is critical for good AI responses and fewer escalations.What “training” means in HaloDeskTr ...
Before installing HaloDesk on your website, you should always test your agent to make sure it:Understands your contentAnswers questions correctlyEscalates when it shouldHaloDesk makes this easy with the Playground.What is the PlaygroundThe Playground is a ...