HaloDesk combines AI support and human support into a single flow.When the AI can’t help or a customer asks for a human, HaloDesk automatically escalates the conversation and turns it into a ticket.When a conversation is escalatedA conversation is escalat ...
The Inbox is where all escalated conversations are managed.It works like a traditional helpdesk, allowing your team to reply to customers, collaborate internally, and track ticket status.Inbox views explainedHaloDesk provides multiple views to help you st ...
Once a conversation is escalated, your team can collaborate and reply directly from the Inbox.HaloDesk supports customer replies, internal notes, and team mentions, all from the same interface.Replying to customersWhen replying to a ticket, you can send a ...
Ticket assignment controls who is responsible for responding to a conversation once it is escalated from the AI.HaloDesk lets you manage assignment at both the organization level and the agent level.How ticket assignment worksWhen a conversation is escala ...