Each AI agent in HaloDesk has its own settings that control identity, language behavior, and ticket routing.These settings apply only to the selected agent and do not affect other agents in your organization.General agent settingsIn the Settings → General ...
System prompts define how your AI agent behaves, and partially about what it knows.They control tone, style, rules, and boundaries for how the AI responds to customers.What a system prompt isA system prompt is a set of instructions that tells the AI:How t ...